FAQ Page

ORDERS

Why Might My Credit Card Be Refused ?

We use PayPal Express Checkout for processing Payments therefore if you try to pay with your Debit or Credit Card please click the “Pay with Debit or Credit Card” Button to complete your order.But make sure that your Debit or Credit Card that you are trying to pay with is Not Connected with a PayPal Account. If your Debit or Credit Card is connect with your PayPal account please Fill your Information and Complete your order using your PayPal Account.

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

WHAT IS THE CURRENCY OF THE PRICES?

While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. SANWEAR is not responsible for any price differences determined by your bank.

PAYMENT SECURITY

SANWEAR is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

HOW DO I USE A COUPON CODE?

Discount Codes must be entered at the checkout page. You must press “Apply” to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.
NOTE: Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK! WHAT CAN I DO?

To be notified if an item is restocked: Enter your email address on the item’s page and click the “Notify Me” button.

Shopping:

Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?

New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

What Should Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if

you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could return them definitely. (Please check our return policy)

Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the

appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.

Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Need To Change Something On My Order, How Can I Do That ?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any change

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